Frequently Asked Questions

  • Production begins after the digital proof is approved. Timing may vary depending on the products included in the set, customization needs, and shipping destination.

  • Select your customization option, then click Add to Cart. A pop-up text box will appear where you can enter the details for your selected design. For coordinate designs, you may enter either the exact coordinates or the property address, and we can format the coordinates for you.

  • Yes. After your order is placed, a digital proof will be sent to the email address used at checkout. Please review the spelling, coordinates, layout, and personalization details carefully. Production will not begin until the proof is approved.

  • Because these items are custom-made and personalized for your property, returns and exchanges are not accepted once production has started.

    A digital proof will be sent to the email address used at checkout before production begins. Please review all spelling, coordinates, layout, and personalization details carefully before approving your proof.

    If an item arrives damaged or there is a production error, please contact us with photos so we can review the issue.

  • It depends on the item and how you want to use the set. Activity books are often given to guests to take home, while puzzles, plush buddies, towels, playing cards, and pickleball sets may be used as part of the home’s guest amenities. Hosts can decide what stays with the property and what is offered as a take-home detail.

  • Yes. The sets can add warmth, color, and personality to kids’ rooms, game shelves, welcome baskets, family guest rooms, and guest-ready styling. They help show that the home is prepared for families, not just labeled that way.

  • Yes. These sets can be customized for individual homes or adapted across multiple properties with different property names, coordinates, locations, or house-specific details.

  • You can enter the property address instead. We can look up and format the coordinates for your design.

  • In many cases, yes. If you have a logo, house mark, or brand element, it may be possible to incorporate it depending on the product and design space.

  • Absolutely. The collections are designed to work cohesively, but you can select the pieces that best suit your property, rooms, and guest experience.

  • Customization varies by product. Select pieces can include details such as your property name, coordinates, address, Wi-Fi information, or guest numbers. Any available options will be listed on the product page.

    Honestly - if you have an idea, let us know and we’ll design it.

  • Yes! Just get in touch

  • Items may be produced and shipped separately, so a single order can arrive in multiple packages. Tracking information will be provided as each item ships.

  • Yes, the specific hanging hardware varies by format.

  • Contact us as soon as possible with photographs of the packaging and damaged item. We will review the issue and help arrange a replacement when appropriate.

  • Yes. The collections are created with short-term rentals in mind, balancing appearance, usability, and the realities of a guest-ready property. Product care details are included on each listing.

  • Absolutely. We offer bulk pricing discounts - just get in touch.